Public Offer — Terms of Service

1. General Provisions

This document is a public offer by Vietnam Viza LLC (Limited Liability Company «Вьетнам виза», registered in the Kyrgyz Republic) ("the Operator") to conclude an agreement on the booking and payment of transportation and visa services on the terms set out below. The website visarunvietnam.com ("the Service", "the Site") is operated by the Operator; VisaRun Vietnam is the trade name of the Service. Placing an order on the Site and/or paying for services constitutes full acceptance of this offer. "Client" means the person who placed an order; "Passenger" means a person named in the order.

2. Subject of the Agreement

The Operator acts as an intermediary (agent) and does not perform transportation or visa services itself. Through the Site the Operator arranges for the Client, and accepts payment for, services performed by third parties ("Service Providers"): (a) transportation on visa run routes — trips by bus, minibus, car and ferry to the border checkpoints of Laos, Cambodia and China and back — performed by third-party carriers; (b) visa processing — the Vietnam e-visa (including without a trip) and the Cambodia visa — performed by authorized visa agents; (c) related services described on the Site. The list of services, routes, schedules and prices are published on the Site.

• The Operator's own services are: providing information, selecting a Service Provider, booking, accepting payment, order support and communication with the Client before, during and after the trip.
• The transportation and visa services themselves are performed by the Service Providers under their own rules (boarding, luggage, conduct on board, document requirements), which the Operator communicates to the Client on the Site or in the order confirmation. The Operator is not a carrier and does not issue visas.

3. Placing an Order

• You select a route, date and seats, and provide passenger details and contact information.
• By submitting an order, you confirm that all provided information is accurate and that you have read and accept this offer and the Privacy Policy.
• Order confirmation is sent via your chosen messenger or email.
• The agreement is considered concluded once the Operator confirms your order. If the Operator does not confirm the order, any payment made for it is refunded in full.
• An unpaid order must be confirmed with the Operator within the time stated when the order is placed; an order not confirmed within that time may be cancelled automatically. A paid order is not cancelled automatically.
• Along with this offer, the order is subject to the rules of the Service Provider performing the service; in case of conflict, this offer prevails.

4. Prices & Payment

• Prices are set in Vietnamese dong (VND). For convenience the Site may also show them in US dollars (USD) and, in its Russian version, in Russian roubles (RUB), at the Operator's exchange rate at the time of display; the rouble price is for reference only. The total order amount is shown before the order is placed and includes all the Operator's fees.
• You can pay for an order by bank card online on the Site (where this option is available) or by another method agreed with the Operator — including cash at boarding where confirmed by the Operator. Where a prepayment applies, its amount is shown when the order is placed; the balance is paid before the trip or at boarding, as stated in the order confirmation.
• Payment by bank card. Visa, Mastercard and Elcart cards are accepted. The payment is processed by the payment organization Regional Payment Systems LLC (ОсОО «Региональные платежные системы», Kyrgyz Republic) on its secure payment page; card details are entered only there — the Operator does not receive or store them.
• Card payments are charged in US dollars (USD). The exact amount to be charged is shown on the payment screen before you confirm the payment; it is calculated from the price in dong at the Operator's exchange rate at the time of payment. If your card is in another currency, the bank that issued the card converts the amount at its own rate and may charge its own fees, so the amount on your card statement may differ from the amount shown on the Site. The Operator has no influence over this conversion.
• The service is considered paid once the payment organization confirms the payment. If a payment fails, you can try again or choose another payment method. If money has been debited but no payment confirmation has arrived, do not pay again — contact the Operator and give your order number.

5. Cancellation & Refunds

• Cancellation no later than 48 hours before departure — 100% refund of the amount paid.
• Cancellation less than 48 hours before departure, or a no-show: as a general rule the payment is non-refundable; however, the Operator reviews every request individually and may, at its discretion, offer a full or partial refund or reschedule the trip, taking into account the circumstances and costs already incurred.
• Visa fees are non-refundable once documents have been submitted to the agent or border authorities. Where the order confirmation states a deadline for a full refund of the visa fee, that deadline applies.
• If a trip is cancelled by the Operator or the Service Provider (through no fault of the Client) — at the Client's choice: a 100% refund or rescheduling to another date.
• Refunds are issued to the same payment method used for the order within 10 business days of approval; the time for funds to arrive depends on the payment organization and your bank. A payment made by bank card is refunded to the same card in US dollars — in the amount charged at payment, or the corresponding part of it for a partial refund; the Operator does not compensate exchange-rate differences or fees charged by the bank that issued the card.
• To request a cancellation, contact us via the live chat on the Site, by email, or via the messenger listed in your order confirmation.

6. Passenger Responsibilities

• You are responsible for having a valid passport and any required documents for border crossing.
• You must arrive at the designated boarding point on time.
• Passenger names must be in Latin characters and match your travel documents.
• Children must be accompanied by an adult and listed in the booking.

7. Visa Services

Visa processing services (Vietnam e-visa, Cambodia visa) are performed by authorized visa agents (Service Providers). The Operator accepts the documents and payment, passes them to the agent and keeps the Client informed of the progress, but cannot guarantee visa approval — the final decision rests with immigration authorities. A refusal by immigration authorities is not the fault of the Operator or the agent; visa fees are non-refundable after submission (see Section 5).

8. Limitation of Liability

• The transportation and visa services are performed by the Service Providers, who are responsible for their quality, safety and compliance with the law under their own rules. The Operator is not liable for the acts or omissions of the Service Providers; claims regarding the actual performance of a service are addressed to the Service Provider — the Operator forwards them and assists the Client in resolving them.
• The Operator is not liable for delays or cancellations caused by border authorities, weather, or road conditions.
• The Operator is not liable for visa refusals by immigration authorities.
• The Operator is not liable for loss or damage to personal belongings during the trip.
• The Operator's total liability is limited to the order amount paid.

9. Personal Data

Personal data is processed in accordance with our Privacy Policy. Payment details (card and account numbers) are processed by the payment service and are never passed to the Operator.

10. Governing Law & Disputes

These terms are governed by the laws of the Kyrgyz Republic. Disputes are first resolved through negotiation: send your claim to info@visarunvietnam.com — we respond within 10 business days. If no agreement is reached, the dispute is referred to the court at the Operator's registered location (Bishkek, Kyrgyz Republic).

11. Validity & Changes

This offer takes effect upon publication on the Site. The Operator may amend it; the current version is always available on this page. An order is governed by the version of the offer in force when the order was placed. Continued use of the Service after changes constitutes acceptance of the updated terms. If versions of this offer in different languages differ, the Russian version prevails.

12. Operator Details & Contacts

• Operator: Vietnam Viza LLC — Limited Liability Company «Вьетнам виза» (Kyrgyz Republic)
• Registration number: 333840-3301-ООО · OKPO code: 35248498 · Taxpayer identification number (TIN): 01009202610226
• Registered address: Kok-Zhar microdistrict, 2, 24, Oktyabrsky district, Bishkek, Kyrgyz Republic
• Phone: +996 506 024 641
• Email: info@visarunvietnam.com · WhatsApp: +84 70 271 0007 · live chat on the Site